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Case Study | Indigenous Health

ACMA’s Clinical advisory team was asked to provide support to a remote Indigenous service in the East Kimberley region which was struggling financially and in the process of considering a transition of sale to another provider.

ACMA acted as independent nurse advisors and were on site within 36 hours of the initial contact.

Our role was to

  • Support the local community board to consider the transfer of ownership and management of the service to a larger Aged Care Provider.
  • Provide quality, culturally sensitive care and support services to the local community

With the support of the external Indigenous services, we provided a review of current funding outcomes, a review of ACFI income and were able to provide the board with meaningful data and a strategic direction that could allow the service to remain within Aboriginal control.

Over a ten-month period, ACMA’s involvement resulted in the following outcomes

  • The service remained in the control of the local Aboriginal community, supported in partnership by the local Indigenous medical services who took over the operational management.
  • An increase in staff completion of Certificate II and III in Aged Care; support for training in domestic and catering services that increased the employment opportunities for other community staff; and an overall employment rate of greater than 15 percent of Indigenous workforce.
  • Increased annual EBITDA by $200,000
  • Successfully applied for two capital grants in excess of $500,000
  • Established greater access to primary health care options for remote communities

Our Experience

ACMA are trusted by providers across the country to maintain or recover non-compliance, develop stronger clinical and governance systems, and to improve business outcomes.